Internet Security

At Doral Bank, we recognize the importance of safeguarding the confidentiality of information transmitted via our Internet-banking service. Accordingly, Doral Bank relies on an advanced system to protect the confidentiality of such information. All communications containing customer information is coded using the 128-bit SSL security protocol, the highest level of commercially permitted cryptography in the United States.

Username and Passwords

Usernames and passwords that allow access to our electronic-banking services should only be used with respect to our online banking and Doral Business Management web based services. The pages comprising both services can be easily identified due to the fact that both addresses begin with https://. Meanwhile, you’ll notice a gold-colored padlock in the lower right-hand corner of your browser’s screen that will remain locked throughout the duration of your session.

Data Integrity ensures the data passed between your browser and our server is not being tampered with while in transit. SSL protects information en route to us. Although Doral strives to protect all data received, no data transmission over the Internet or any wireless network can be guaranteed to be secure. Therefore, we do not warrant or ensure the security of any information sent to us online. To ensure you are in SSL or secure mode for your transactions, look at the address of the page. Secure pages will usually appear with an address that begins with "https://", rather than the standard "http://".

We remind you to never give your username or password to anyone, regardless if the solicitor appears to be a Doral Bank representative and no matter the method in which you are asked to reveal such information (for example, via telephone, e-mail, or in person).

The financial industry periodically detects attempts to obtain passwords from Internet users via mass e-mails that simulate messages from financial entities. These messages ask Internet users to visit a Web site and to provide their passwords with the false pretenses of improving the security of their bank accounts. When such attempts are discovered, the appropriate authorities are notified immediately for further investigation.

Remember that keeping your username and password confidential is the best way to avoid becoming a victim of fraud. Neither Doral Bank nor any of its affiliates will ask you for such information via e-mail, telephone, in person, or any other method.

The financial industry periodically detects attempts to obtain passwords from Internet users via mass e-mails that simulate messages from financial entities. These messages ask Internet users to visit a Web site and to provide their passwords with the false pretenses of improving the security of their bank accounts. When such attempts are discovered, the appropriate authorities are notified immediately for further investigation.

Remember that keeping your username and password confidential is the best way to avoid becoming a victim of fraud. Neither Doral Bank nor any of its affiliates will ask you for such information via e-mail, telephone, in person, or any other method.

Doral provides a secure channel for our customers to communicate with us. Once the information has reached the customer's computer, information security will depend on the customer's protection of such information. Therefore, the customer should maintain their personal computer and applications updated with latest patches and anti-virus software. Moreover, the customer should refrain from using unsecure wireless technology and access points.

Identity Theft

At Doral Bank we are committed to protect your identity. Identity theft occurs when someone uses your personal identifying information, like your name, Social Security number, or credit card number without your permission to commit fraud or other crimes. Many identity thieves use this personal information in apply credit card and obtain loans with victim's name. Identity theft is serious. While some identity theft victims can resolve their problems quickly, others spend hundreds of dollars and many days repairing damage to their good name and credit record.

You can reduce your risk and safeguard your identifying information by following these guidelines:

  • Your mailbox is the favorite target of identity thieves, so it is important to always remove your mail as soon after delivery as possible.
  • Identity thieves also try to get access to people's wallets. Minimize your risk by keeping items with personal documentation in a safe place at home.
  • Don't carry your Social Security card in your wallet. Memorize your Social Security number and never write it down on anything you carry.
  • Sign your new credit card immediately upon renewal.
  • Never loan your credit card to anyone, under any circumstances.
  • Notify your bank and other issuers when you change your address or phone number and be sure to report all lost or stolen cards immediately.
  • Memorize your Personal Identification Number (PIN) and do not write it on the card. The PIN selected should not be an obvious number, or one easily associated with your person (for example: date of birth, telephone number, social security number, etc.).
  • Review annually you credit report.

What you do to report an Identity Theft?

If you suspect that you have been a victim of Identity Theft, here is what you should do:

  • Call immediately the credit agencies, that issue reports and request a fraud alert added to you credit report.
    • TRANSUNION

      To request credit information: 1-800-916-8800

      To report fraud: 1-800-680-7289

      Web page: www.transunion.com

    • EQUIFAX

      To request credit information: 1-800-685-1111

      To report fraud: 1-800-525-6285

      Web page: www.equifax.com

    • EXPIRIAN

      To request credit information: 1-888-397-3742

      To report fraud: 1-888-397-3742

      Web page: www.expirian.com

  • File a complaint before the police and request a copy of it.
  • Contact in writing to all creditors of each accounts that has been forged or opened fraudulently.
  • Call us immediately at: (787) 749-7000 or 1 (877) MI-DORAL.

If you have revealed your password to anyone, change it immediately and contact our TeleDoral offices at (787) 749-7000.

 
The insurance products are not a deposit, not insured by the FDIC, not insured by any Federal Government Agency, not guaranteed by the bank or an affiliate, and may go down in value. ©2014 Doral Financial Corporation. All Rights Reserved.